Acne Studios Reviews

I like their products but have had terrible experiences with buying from their website. Orders delayed, orders canceled by support but shipped anyway, very slow returns, incorrect stock status, customer support although very pleasant don't seem to be able to take action on issues...infuriating.

Good heavy knitted items

I’ve had two experiences ordering direct from acne. Honestly one of the better experiences I’ve had purchasing direct from the maker. Everything was prompt and the interface works well. Well made items and a nice mix of luxury / everyday wear. I feel that a lot of the bad reviews are from ppl who couldnt afford it, bought one item and now have buyers remorse. Just my perception. The rockaway is such a iconic shoe now. Love acne studios.

The WORST customer service ever! Do not reply to emails at all!

Terrible customer service. No postage labels were included in my order and I need to send the items back, customer service have ignored me for 7 days and have disabled their phone line and online chat. I urgently need a return label or will have to pay for return postage to Sweden. Very disappointed for a so called luxury brand.

I have always experienced good service from Acne Studios. Fast and quick delivery. I have ordered a bunch of face sweatshirts, hoodies, t-shirts and pants over the time (2 years) and they’ve never dissapointed me!

Customer service is not just useless but also aggravating. Moreover, every time I order clothes from there, I end up returning most, if not all, of the clothes due to their quality being horrible.
Overall, you are better off not buying from Acne Studios. If you like its designs, check out Alexander Wang. The clothes there are less expensive (not by that much) and the quality is amazing. I hope Acne Studios reads this so they can start thinking and comparing their products with other designers in order to improve its branding. Anyway, it's not my problem, and I don't care as the designer doesn't care about its customer (or now ex-customer?) - isn't that right?

Rubbish customer service from their online store. They take weeks to respond and when they do they are not answering your questions instead replying with templated responses. They seem to have outsourced their online store to the local zoo as it is staffed by monkeys.

I love jeans from Acne Studios! Fantastic products and great service every time I place my order. Quick delivery and profesional costumer service. Thank you :-)

I purchased a puffer jacket during their sale on the website 3 months ago. During this time, I was alerted that the item had shipped approximately a week after I purchased the order. However, nothing arrived after two weeks so I sent an inquiry on the order, receiving a response another week later saying that the order would take longer and had in fact not been shipped (given false information). I was understanding as with the pandemic I believed that everyone had a hard time working with the conditions. Another 2 weeks passed and I sent another inquiry on the order asking for a response got a response another week later, with almost the identical response from them, I still said fair enough as I understood the hardships of the situation.

A month passed and nothing came so I sent another inquiry (4 by this time) on the order, this time I got a response saying that I would get a refund within a week and that I would no longer be receiving my order as the jacket had been "damaged", and was given a code for 10% off (full items) the website. I responded saying that I felt this was very unreasonable considering they had 3 months to notify me about this, which they responded with saying that due to the pandemic (this was 2 weeks ago) they believed that this is all they could do and could not offer any further recourse. I sent one final email with my whole experience hoping for a better response but I should have learned by now. This is what I got: (Unfortunately, we were only made aware of the damaged package once you reached out and we investigated further as we were under the impression the order had reached you. We apologize for the delay in the refund reaching you. Wishing you a lovely day.)
I've never written a review or bought Acne Studios directly from their site, as I have previously bought some pieces from my friend. But my recommendation is just to never buy off the site whether they are on sale or not, as you'll be greeted with this type of customer service.

Why would you organize a Popup archive, when afterwards you have to cancel orders?
That is such a cheap marketing trick.

Honestly I don’t ever write reviews but Acne Studios have the worst customer service ever!! Not to mention they told me an item was in stock and then 10 days later cancelled my order and then took a further 8 days to give me my money back - customercare@acnestudios .com more like WeDontCare @acnestudios .com . You may laugh reading this but wait for your own experience!